You have 7 days from the day your order arrives to change your mind — it's a full money-back guarantee.

Just email us at info@mysilverlining.co.za or send a WhatsApp to 075 130 1729. Once your return is approved we'll send you a shipping label and simple instructions.

We ask that your piece comes back unworn, in the same condition it arrived, in its original packaging with proof of purchase. Return shipping is R59 — unless the mistake was ours, in which case it's on us. Gift cards and Final Sale items can't be returned.

Once it reaches us and we've checked it over, your refund goes back to your original payment method within 10 business days.

We dispatch within 24 hours on business days — orders placed after 15:00 go out the next business day. From there it's 1–5 business days to your door, anywhere in South Africa.

Very remote areas can occasionally take an extra day or two. You'll get a tracking number by email as soon as your order ships.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Not at this time. MSL currently ships within South Africa only, ensuring fast, reliable delivery and local support.

MSL is proudly a South African brand.

Our commitment is to local relevance and exceptional quality. Every unique piece is hand-selected and curated by our South African team to perfectly reflect the latest local styles and trends. Beyond the jewellery itself, our customer service, quality checks, logistics, and all core business operations are handled right here in South Africa—ensuring you receive a personal, accessible experience that is truly for South Africans, by South Africans.

A flat R69, wherever you are in South Africa. Orders over R750 are delivered free.

The rate is the same nationwide, so there are no surprises at checkout.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Yes. MSL products come with a 6-month warranty against manufacturing defects. If you experience any issues, just reach out to our support team—we’ll make it right, fast.