We offer a 7-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, and in their original packaging.

Orders typically ship within 24 hours and arrive in 2–5 business days, depending on your location. Express options are available at checkout.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Not at this time. MSL currently ships within South Africa only, ensuring fast, reliable delivery and local support.

MSL is proudly a South African brand.

Our commitment is to local relevance and exceptional quality. Every unique piece is hand-selected and curated by our South African team to perfectly reflect the latest local styles and trends. Beyond the jewelry itself, our customer service, quality checks, logistics, and all core business operations are handled right here in South Africa—ensuring you receive a personal, accessible experience that is truly for South Africans, by South Africans.

Yes! We provide free shipping on all orders over R1000. For orders below R1000, standard shipping rates apply.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Yes. MSL products come with a 6-month warranty against manufacturing defects. If you experience any issues, just reach out to our support team—we’ll make it right, fast.